Customer Service


ORDERS

We typically keep the items listed on our website in stock which are available for shipment in 1-4 days. Express shipping is available. If you need something by a specific date, please be sure to let us know.

Often we offer items in a variety of gemstones and not all may be available at any given time so our handcrafted jewelry will have lead times that sometimes vary. Some items can be made to order and have a lead time of 4-6 weeks. You will be given an estimated shipping date after receive your order and we will keep you updated on progress of your order. We're happy to accommodate custom requests if we can. Please at lisa@lisarobinjewelry.com and we'll let you know if we can accommodate you.

100% ABSOLUTELY LOVE IT GUARANTEE

All jewelry is created in our workshop with love and care, and your satisfaction is very important to us. If for some reason you are not fully satisfied, we offer free returns on within seven days of receipt in their complete original packaging and in unworn condition. Please call us at 513-702-6884 or email lisa@lisarobinjewelry.com for a prepaid return label that will be sent to the original email address associated with the order. Merchandise will be insured to Lisa Robin Jewelry. Credit will not include expedited shipping charges. Special orders, custom items, or sale items are final sale and may not be canceled or returned. 

REPAIR

For all repair inquiries, please email lisa@lisarobinjewelry.com. We will make reasonable repairs on items for up to 1 year after date of purchase. Lisa Robin Jewelry reserves the right to deny unreasonable repair.


DISCOUNT CODES

If you've received a discount code for a percentage off, you will be prompted to enter it in AFTER you go through checkout and BEFORE you finalize the amount paid. The discount will be applied to the original purchase amount, which does not include taxes and shipping. Tax is calculated on the price AFTER the code is applied. Shipping is also added to the amount, and must be paid.

 

GIFT CERTIFICATE discount codes for a dollar amount:

As with a percentage discount code, a dollar amount gift certificate discount code will be applied to the original purchase amount, excluding taxes and shipping.  If your gift certificate discount code amount is LOWER than your purchase amount, you will be required to pay the balance (as well as the tax only on that balance). If your gift certificate discount code amount is HIGHER than your purchase amount, you will be reimbursed for the difference with a NEW discount code within 48 hours of your purchase.  You must include a NOTE to us upon check out, letting us know of this.  All new discount codes generated for your balance will be sent to you via the email address associated with your purchase.  Also, because this $ amount essentially brings your purchase to $0, this eliminates the need for taxes to be charged (as tax on an amount of $0 is in fact $0). If you have any questions, or need assistance with using your discount code, please contact lisa@lisarobinjewelry.com.

PACKAGING

Depending on the piece, your jewelry will be packaged in a branded pouch or an organza pouch. Both are perfect for gift giving!

PAYMENTS

We accept all major credit cards (Visa, MasterCard, American Express), and you can choose to run your transaction through PayPal or through Shopify Payments.  Both options are secure. You will receive a confirmation of your order via email with the total dollar amount (including any applicable taxes and shipping & handling).

All prices are listed and charged in US dollars. If applicable, the exact exchange rate you will pay is determined by the bank that has issued your credit card.

ABOUT THE METALS

Lisa Robin Jewelry is made from several different metals, which include but are not limited to brass, stainless steel, plated and solid 14k & 18k gold, rhodium, and silver. These metals are nickel-free and hypo-allergenic for most people, unless you have an extreme allergy and can only wear solid gold. As a general rule of thumb, avoid wearing your jewelry in the shower, bath, or swimming as well as when sleeping and when exercising.  We recommend storing your jewelry separately to avoid scratching. Many sterling silver items are oxidized to slightly darken the color and enhance the details of the design. To clean only use a jewelry polishing cloth. Avoid hot water, solvents, household cleaners, and ultrasonic cleaners which may change the finish of the metal and damage the gemstones. Some of the gemstones used in our designs can be sensitive to perfumes, moisturizers, and hairspray. Please apply those products before putting on your jewelry.

Store your jewelry separately to avoid scratching. Sterling silver pieces don't tend to tarnish if you are wearing them frequently. A tip, store any sterling silver jewelry in a zip lock plastic bag to slow tarnishing.

RING SIZES

We offer many rings in a variety of sizes as a standard and some of our rings are one of a kind in the size they are made and can be sized for a charge.

If you do not know your ring size, we highly recommend having your finger sized by a local jeweler and asking for your US ring size. We are responsible for sending you the ring size you ordered. However we cannot be responsible for determining your ring size. (Some people wear their rings loose, some tight. The size is your responsibility.) If you live in the US and need a ring sizer, please email us and we will do our best to help you! 

Don't measure when your body temperature is either too cold or too hot. A cold finger shrinks while a hot finger expands causing an inaccurate reading. Only measure when fingers are at room temperature. If you hesitate between two sizes, always go with the larger one. A wider band needs a bigger size. If you consider purchasing a wide band, move up a size from your measurement, for comfort’s sake. If your knuckle is a lot larger than the base of your finger, and you're using the virtual ruler, measure both the base of your finger and your knuckle and select a size in between the two. When measuring your finger, always refrain from using a string, they tend to stretch, which can result in wrong size. ALWAYS use a paper strip about 1/2 inch width.