ORDER SHIPPING LEAD TIMES
Items listed on our website show an approximate shipping date right on the product page.
Often we offer customization on items and some of our handcrafted jewelry will have lead times that vary. We will notify you of the expected shipping your items.
We're happy to accommodate custom requests if we can. Please contact us at firstname.lastname@example.org or 513-702-6884 and we'll let you know what we can do!
Nothing is more exciting than receiving a LISA ROBIN gift in our luxury gift box with signature ribbon or gift pouch, a complimentary service we always provide.
RETURNS & EXCHANGES
LISA ROBIN is proud to offer made to order fine jewelry, wedding bands, and engagement rings at highly competitive pricing. To maintain our pricing our made to order, custom or engraved items are not returnable.
We are excited to offer returns on the extent of our selection, even customized, made to order, and engraved pieces up to a price of $2000, no questions asked, if Seel Return Assurance is purchased at checkout.
Seel Return Assurance charges a small fee to guarantee your item, even custom items, made to order items, and engraved can be returned. We are pleased to offer this luxury return service.
Items must be returned in unworn condition within the timing listed below, and all packaging and paperwork (including the GIA certificate, if applicable) must be returned as well.
Login in to your Customer Account here.
|Returns & Exchanges
|30 Days with Seel Return Assurance, Non Returnable Without Seel Return Assurance
- You will be responsible for the shipping costs for returns. Shipping costs for any returns or services (including customs fees for international clients) are the buyer’s responsibility.
- Jewelry altered by a third-party jeweler is not eligible for return.
- After the return date, all sales are final.
- Shipping fees and Route shipping insurance fees are not refundable.
If you've received a discount code for a percentage off, you will be prompted to enter it in AFTER you go through checkout and BEFORE you finalize the amount paid. The discount will be applied to the original purchase amount, which does not include taxes and shipping. Tax is calculated on the price AFTER the code is applied. You will select the shipping method and insurance which will be added to the final price.
GIFT CARDS may be purchased here by contacting email@example.com. A gift certificate code can be emailed to you or the recipient of the gift. GIFT CARDS are valid for one year after the issue date.
As with a percentage discount code, a dollar amount gift certificate code will be applied to the original purchase amount, excluding taxes and shipping. If your gift certificate code amount is LOWER than your purchase amount, you will be required to pay the balance (as well as the tax only on that balance). If your gift certificate code amount is HIGHER than your purchase amount, you will be reimbursed for the difference with a NEW code within 48 hours of your purchase. You must include a NOTE to us upon check out, letting us know of this. All new gift certificate codes generated for your balance will be sent to you via the email address associated with your purchase. Also, because this $ amount essentially brings your purchase to $0, this eliminates the need for taxes to be charged (as the tax on an amount of $0 is, in fact, $0). If you have any questions or need assistance with using your discount code, please contact firstname.lastname@example.org.
EASY SHIPMENT TRACKING
Route is a mobile app that allows you to visually track all of your online orders in one place. Haven’t downloaded the app yet? Download here
Lisa Robin, by the nature of being an e-commerce company, has an impact on the environment. Though my studio operations have a minimal carbon environmental impact, the fact that I ship orders throughout the USA does have an impact. I care about affecting that impact in a positive way. I have chosen, with the support of Shopify, my ecommerce platform, to purchase carbon offsets for each shipment.
Our shipping box won't give away what's inside.
IN STUDIO PICK UP
Picking your order up in our studio is always an option. We love to see you! However, we do ask for you to schedule a time to stop by to make sure your order is ready and we are in the studio. Email email@example.com or call 513-702-6884.
Orders are shipped Mon-Fri, excluding holidays.
Please Note: as of 1/1/2021 we have stopped shipping via USPS. Our preferred shipping carrier is UPS.
Orders Under $249.99 are shipped UPS Ground with tracking and delivery confirmation for $7.99. UPS 2 Business Day, and UPS Standard Overnight are also available for an additional charge.
Orders $250- $499.99 are shipped UPS Ground with tracking and delivery confirmation for $4.99. UPS 2 Business Day, and UPS Standard Overnight are also available for an additional charge.
Orders $500.00 to $1499.99 are shipped free via UPS ground with tracking. UPS 2 Day or UPS Business Overnight are is available for an additional charge.
Orders $1500.00 to $2999.99 are shipped free via UPS 2 Day with tracking and signature required. UPS Business Overnight is available for an additional charge.
Orders $3000.00 and above are shipped free via UPS 2 Day or UPS Business Overnight with tracking and signature required.
Alternate Shipping by Fedex is available if your prefer. Additional charges may apply.
Outside the USA: By default, International orders are shipped via UPS. Additional import, customs, and sales taxes may be added separately in accordance with your state or country's specific requirements. All orders shipped internationally are final sale.
ROUTE + PREMIUM PACKAGE PROTECTION
Lisa Robin Jewelry is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order up to $5000 will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout for orders up to $5000.
*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.
If you choose not to use Route+ we cannot be held responsible for packages once proof of delivery is generated. We ask our carrier to require a signature for all items over $500. If you would like to either waive this requirement, or if you would like to ask for a signature for less than $500, please include this information under Special Instructions at checkout. (Since we cannot be responsible for delivered packages that have been lost or stolen, we highly recommend selecting a delivery address that you trust.)
We accept all major credit cards (Visa, MasterCard, American Express), and you can choose to run your transaction through our secure website, PayPal, Google Pay, Apple Pay or through Amazon Payments. All options are highly secure and we do not store any credit card information. You will receive a confirmation of your order via email with the total dollar amount (including any applicable taxes and shipping & handling).
All prices are listed and charged in US dollars. If applicable, the exact exchange rate you will pay is determined by the bank that has issued your credit card.
ABOUT THE METALS
Lisa Robin Jewelry is made from several different metals, which include but are not limited to brass, stainless steel, plated and solid 10K, 14k & 18k gold, platinum, rhodium, and sterling silver. These metals are nickel-free and hypo-allergenic for most people unless you have an extreme allergy and can only wear solid gold. As a general rule of thumb, avoid wearing your jewelry in the shower, bath, or swimming as well as when sleeping and when exercising.
We recommend storing your jewelry separately to avoid scratching. Many sterling silver items are oxidized to slightly darken the color and enhance the details of the design. To clean only use a jewelry polishing cloth. Avoid hot water, solvents, household cleaners, and ultrasonic cleaners which may change the finish of the metal and damage the gemstones. Some of the gemstones used in our designs can be sensitive to perfumes, moisturizers, and hairspray. Please apply those products before putting on your jewelry.
Store your jewelry separately to avoid scratching. Sterling silver pieces don't tend to tarnish if you are wearing them frequently. A tip, store any sterling silver jewelry in a zip-lock plastic bag to slow tarnishing.
We offer many rings in a variety of sizes. If you do not know your ring size, order a Free Finger Sizer here. We are responsible for sending you the ring size you ordered. However, we cannot be responsible for determining your ring size. (Some people wear their rings loose, some tight. The size is your responsibility.)
Don't measure when your body temperature is either too cold or too hot. A cold finger shrinks while a hot finger expands causing an inaccurate reading. Only measure when fingers are at room temperature. If you hesitate between two sizes, always go with the larger one. A wider band needs a bigger size. If you consider purchasing a wide band, move up a size from your measurement, for comfort’s sake. If your knuckle is a lot larger than the base of your finger, and you're using the virtual ruler, measure both the base of your finger and your knuckle and select a size in between the two.
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