Shipping and Returns

ORDER SHIPPING LEAD TIMES

Items listed on our website show an approximate shipping date right on the product page.

Often we offer customization on items and some of our handcrafted jewelry will have lead times that vary. We will notify you of the expected shipping your items.

We're happy to accommodate custom requests if we can. Please contact us at lisa@lisarobinjewelry.com or 513-702-6884 and we'll let you know what we can do!

INTERNATIONAL SHIPPING

Lisa Robin currently ships to select international locations.

GIFT WRAPPING

Nothing is more exciting than receiving a LISA ROBIN gift in our luxury gift box with signature ribbon.

For those special proposals, you can upgrade to our keepsake proposal ivory vevet ring box. Of course it is beautifully gift wrapped in a luxury box and signature ribbon.

RETURNS & EXCHANGES

LISA ROBIN is proud to offer made to order gold and platinum fine jewelry, wedding bands, and engagement rings. Our made to order, custom or engraved items are final sale.

Men's Alternative Metal Rings offer a Lifetime Sizing Warranty.

Alternative metals cannot be resized like gold or platinum. If your finger size changes, we offer free size exchanges for the lifetime of your ring—just contact us to arrange. Note: exchanges are for size only, not style, and any engraving or custom work will need to be redone at your expense.

WARRANTY

Your fine jewelry selections are warranted from manufacturing defects for a period of six months from the date of delivery. If your merchandise becomes damaged as a result of a manufacturing defect, we will repair or replace the item, at our option, without charge for up to 6 months from the date of purchase. This warranty covers each item of fine jewelry for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/accidental damage, loss of precious stones not due to manufacturing defects, and theft. Any repairs or service performed by someone other than LISA ROBIN will void our warranty.

For engagement rings and wedding bands, within the first 90 days of purchase we will replace side or accent diamonds that go missing if we feel that it is a manufacturing defect. After three months of purchase all missing side or accent diamonds will be considered wear and tear and will be at the expense of the customer. We stress the importance in choosing jewelry that is appropriate for your lifestyle.

You are responsible for insured return shipping.

BEYOND THE WARRANTY-PROTECT YOUR JEWELRY

We highly recommend protecting your jewelry and to make that easy, LISA ROBIN has partnered with Jeweler's Mutual to provide simple, peace-of-mind protection for the jewelry you love. The JM Care Plan is offered as an add-on in your cart when you place your fine jewelry or engagement and wedding ring order.

DISCOUNT CODES

If you've received a discount code for a percentage off, you will be prompted to enter it in AFTER you go through checkout and BEFORE you finalize the amount paid. The discount will be applied to the original purchase amount, which does not include taxes and shipping. Tax is calculated on the price AFTER the code is applied. You will select the shipping method and insurance which will be added to the final price.

GIFT CARDS may be purchased here by contacting lisa@lisarobinjewelry.com. A gift certificate code can be emailed to you or the recipient of the gift. GIFT CARDS are valid for one year after the issue date.

As with a percentage discount code, a dollar amount gift certificate code will be applied to the original purchase amount, excluding taxes and shipping. If your gift certificate code amount is LOWER than your purchase amount, you will be required to pay the balance (as well as the tax only on that balance). If your gift certificate code amount is HIGHER than your purchase amount, you will be reimbursed for the difference with a NEW code within 48 hours of your purchase. You must include a NOTE to us upon check out, letting us know of this. All new gift certificate codes generated for your balance will be sent to you via the email address associated with your purchase. Also, because this $ amount essentially brings your purchase to $0, this eliminates the need for taxes to be charged (as the tax on an amount of $0 is, in fact, $0). If you have any questions or need assistance with using your discount code, please contact lisa@lisarobinjewelry.com.

SHIPPING

CARBON OFFSET

Lisa Robin, by the nature of being an e-commerce company, has an impact on the environment. Though my studio operations have a minimal carbon environmental impact, the fact that I ship orders throughout the USA does have an impact. I care about affecting that impact in a positive way. I have chosen, with the support of Shopify, my ecommerce platform, to purchase carbon offsets for each shipment.

DISCREET PACKAGING

Our shipping box won't give away what's inside.

IN STUDIO PICK UP

Picking your order up in our studio is always an option. We love to see you! However, we do ask for you to schedule a time to stop by to make sure your order is ready and we are in the studio. Email lisa@lisarobinjewelry.com or call 513-702-6884.

Orders are shipped Mon-Fri, excluding holidays. Orders are not delivered on Saturday, Sunday or Holidays.

Orders Under $249.99 are shipped UPS Ground with tracking and delivery confirmation for $9.99. UPS 2 Day, and UPS Standard Overnight are also available for an additional charge.

Orders $250- $1499.99 are shipped UPS Ground with tracking and delivery confirmation for $5.99. UPS 2 Day, and UPS Standard Overnight are also available for an additional charge.

Orders $1500.00 to $3999.99 are shipped free via UPS 2 Day with tracking and signature required. UPS Business Overnight is available for an additional charge.

Orders $4000.00 and above are shipped free via UPS 2 Day or UPS Business Overnight with tracking and signature required.

Alternate Shipping by Fedex is available if your prefer. Additional charges may apply.

Outside the USA: By default, International orders are shipped via UPS. Additional import, customs, and sales taxes may be added separately in accordance with your state or country's specific requirements. All orders shipped internationally are final sale.

PAYMENTS

We accept all major credit cards (Visa, MasterCard, American Express), and you can choose to run your transaction through our secure website, PayPal, Google Pay, Apple Pay or through Amazon Payments. All options are highly secure and we do not store any credit card information. You will receive a confirmation of your order via email with the total dollar amount (including any applicable taxes and shipping & handling).

All prices are listed and charged in US dollars. If applicable, the exact exchange rate you will pay is determined by the bank that has issued your credit card.

FINANCING

We offer financing programs through Affirm and Afterpay.

ABOUT THE METALS

Lisa Robin Jewelry is made from several different metals, which include but are not limited to brass, stainless steel, plated and solid 10K, 14k & 18k gold, platinum, rhodium, and sterling silver. These metals are nickel-free and hypo-allergenic for most people unless you have an extreme allergy and can only wear solid gold. As a general rule of thumb, avoid wearing your jewelry in the shower, bath, or swimming as well as when sleeping and when exercising.

We recommend storing your jewelry separately to avoid scratching. Many sterling silver items are oxidized to slightly darken the color and enhance the details of the design. To clean only use a jewelry polishing cloth. Avoid hot water, solvents, household cleaners, and ultrasonic cleaners which may change the finish of the metal and damage the gemstones. Some of the gemstones used in our designs can be sensitive to perfumes, moisturizers, and hairspray. Please apply those products before putting on your jewelry.

Store your jewelry separately to avoid scratching. Sterling silver pieces don't tend to tarnish if you are wearing them frequently. A tip, store any sterling silver jewelry in a zip-lock plastic bag to slow tarnishing.

SIZING

We offer many rings in a variety of sizes. If you do not know your ring size, order a Free Finger Sizer here. We are responsible for sending you the ring size you ordered. However, we cannot be responsible for determining your ring size. (Some people wear their rings loose, some tight. The size is your responsibility.)

Don't measure when your body temperature is either too cold or too hot. A cold finger shrinks while a hot finger expands causing an inaccurate reading. Only measure when fingers are at room temperature. If you hesitate between two sizes, always go with the larger one. A wider band needs a bigger size. If you consider purchasing a wide band, move up a size from your measurement, for comfort’s sake. If your knuckle is a lot larger than the base of your finger, and you're using the virtual ruler, measure both the base of your finger and your knuckle and select a size in between the two.

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