JM Care Plan
JM Care Plan
We believe your jewelry should be as enduring as the love it represents. That’s why we offer the JM Care Plan—a lifetime service program designed to protect your Lisa Robin piece through years of everyday wear and unexpected moments alike.
In partnership with Jeweler’s Mutual, a trusted authority in jewelry protection, this plan covers essential repairs over the life of your jewelry. No surprise costs. No uncertainty. Just expert care when you need it.
This plan is available exclusively to Lisa Robin customers and applies only to jewelry purchased through our studio.
Care Plan at a Glance
- Lifetime repair coverage — no renewals, no deductibles
- Covers common wear-and-tear repairs including prongs, diamond or gemstone replacement due to covered damage, resizing, and structural issues
- Repairs completed by authorized expert jewelersInsured shipping both ways handled for you
- Covered up to the original value of your piece
- Service contract, not an insurance policy (theft and loss excluded)
This plan is designed to remove friction, not add it.
Jewelry Repairs Are Stress-Free
Life happens. Rings are worn every day, through milestones and mundane moments alike. And sometimes—despite the best intentions—something unexpected happens.
The Care Plan exists so those moments never feel urgent or overwhelming. It creates clarity in advance—knowing repairs are covered, the process is guided, and your jewelry will be handled by experts who understand both precision and sentiment. When something needs attention, there’s no uncertainty about next steps—only reassurance that it will be cared for properly.
Accidents happen
A real moment. A real repair.
An aquamarine engagement ring was accidentally dropped and run over in a driveway. Because it was protected by the JM Care Plan, it was professionally restored—without stress, guesswork, or surprise costs.
This is what lifetime repair coverage is meant to do: remove uncertainty and protect what matters, even in the moments you don’t see coming.
How It Works
Step 1: Add the Care Plan at Checkout
When placing your order, simply add the JM Care Plan to your cart. Pricing is based on the total purchase price of your jewelry. After checkout, your Care Plan contract will be delivered by email. We recommend keeping your receipt for your records.
Step 2: Wear With Confidence
Your jewelry is meant to be worn—every day, through real life. Whether you’re traveling, celebrating, or moving through the ordinary moments in between, your Care Plan is there to support you if something unexpected happens.
Step 3: If a Repair Is Needed, We Guide You
If your jewelry ever needs attention, you’re not on your own.
Submit a JM Care Plan Claim Request and we’ll guide you through the process. From next steps to insured shipping both ways, everything is handled with clarity and care.
f your Lisa Robin jewelry is covered by a JM Care Plan and needs repair, this is the correct next step. Submitting a claim request allows us to review your situation, guide you through what happens next, and ensure your jewelry is handled with care by authorized experts.
What’s Not Covered
The JM Care Plan is a repair and service contract, not an insurance policy. While it provides extensive protection for common repair needs over time, it does not cover:
- Theft
- Loss or mysterious disappearance
- Fire, flood, or other catastrophic events
For these risks, a separate jewelry insurance policy is recommended.
Protect What Matters—Without Overthinking It
Adding the Care Plan at checkout ensures your jewelry is protected for life, so you can focus on wearing it—not worrying about it.
FAQs for JM Care Plan
Because it removes uncertainty. Instead of wondering if a repair will be expensive—or when something might need attention—clients know their jewelry is protected for life, with no additional cost when repairs are needed.
No. The Care Plan is optional. However, it is the only way to receive covered lifetime repairs without future repair charges. Without it, repairs are assessed and quoted individually at the time of service.
Coverage lasts for the lifetime of the jewelry. There are no annual renewals, no deductibles, and no cap on the number of eligible repairs.
All repairs are completed through the authorized Jeweler’s Mutual Repair Center, where expert jewelers specialize in fine jewelry restoration and structural integrity—ensuring your piece is treated with the care it deserves.
You contact us. We walk you through the next steps and coordinate insured shipping. Your jewelry is sent directly to the repair center and returned safely to you—no guesswork, no chasing updates.
The Care Plan follows the jewelry, not the purchaser. As long as the piece is covered and documentation is available, repairs can still be processed.
This is a service and repair contract, not an insurance policy. It covers the most common repair needs over time but does not cover theft, loss, mysterious disappearance, or catastrophic events such as fire or flooding.