JM® Care Plan

We believe your jewelry should be as enduring as the love it represents. That’s why we offer the JM® Care Plan—a lifetime service program designed to protect your Lisa Robin piece through years of everyday wear and unexpected moments alike.

In partnership with JM Care Plan, Inc., a trusted authority in jewelry protection, this plan covers essential repairs over the life of your jewelry. No surprise costs. No uncertainty. Just expert care when you need it. This plan applies only to jewelry purchased through our studio.

JM® Care Plan at a Glance

  • Lifetime repair coverage — no renewals, no deductibles
  • Covers broken, bent or worn prongs, loss of stones due to a defective setting, replacing cracked or chipped stones, ring re-sizing
  • Repairs completed by authorized expert jewelers
  • Insured shipping both ways handled for you, no matter where in the US you live
  • Covered up to the original purchase price of your piece
  • Service contract, not an insurance policy (theft and loss excluded)

JM® Care Plan is designed to remove friction, not add it. There are no required inspections to keep your plan in place.

Jewelry Repairs Are Stress-Free

Life happens. Rings are worn every day, through milestones and mundane moments alike. And sometimes—despite the best intentions—something unexpected happens.

The JM® Care Plan exists so those moments never feel urgent or overwhelming. It creates clarity in advance—knowing repairs are covered, the process is guided, and your jewelry will be handled by experts who understand both precision and sentiment. When something needs attention, there’s no uncertainty about next steps—only reassurance that it will be cared for properly.

Accidents happen

A real moment. A real repair.

An aquamarine engagement ring was accidentally dropped and run over in a driveway. Because it was protected by the JM® Care Plan, it was professionally restored—without stress, guesswork, or surprise costs.

This is what lifetime repair coverage is meant to do: remove uncertainty and protect what matters, even in the moments you don’t see coming.

The Sierra 1.25 Carat Aquamarine Pear Halo Wedding Set - Lisa Robin
Damaged ring to be repaired by JM Care Plan | Lisa Robin

How It Works

Step 1: Add the JM® Care Plan at Checkout

When placing your order, simply add the JM® Care Plan to your cart. Pricing is based on the total purchase price of your jewelry. We recommend keeping your receipt for your records.

Step 2: Wear With Confidence

Your jewelry is meant to be worn—every day, through real life. Whether you’re traveling, celebrating, or moving through the ordinary moments in between, your JM Care Plan is there to support you if something unexpected happens.

Step 3: If a Repair Is Needed, We Guide You

If your jewelry ever needs attention, you’re not on your own.

Submit a JM® Care Plan Claim Request and JM will guide you through the process. From next steps to insured shipping both ways, everything is handled with clarity and care.

If your Lisa Robin Jewelry is covered by a JM® Care Plan and needs repair, this is the correct next step. Submitting a claim request allows us to review your situation, guide you through what happens next, and ensure your jewelry is handled with care by authorized experts.

You will receive a insured shipping label to send your jewelry to the authorized JM Repair Center. When your repair is complete, your jewelry will be shipped directly to you.

Submit a Care Plan Claim Request

What’s Not Covered

The JM® Care Plan is a service contract, not an insurance policy. While it provides extensive protection for common repair needs over time, it does not cover:

  • Theft
  • Loss or mysterious disappearance
  • Fire, flood, or other catastrophic events
Download Care Plan Terms & Conditions

Disclaimer: Exclusions and limitations apply. For specific plan details, refer to the Terms and Conditions. JM Care Plan is offered by a member of the Jewelers Mutual Group, either JM Care Plan, Inc. or JM Care Plan Services, Inc.

Protect What Matters—Without Overthinking It

Adding the JM Care Plan at checkout ensures your jewelry can be serviced if an issue arises, so you can focus on wearing it—not worrying about it.

FAQs for JM®  Care Plan

Because it removes uncertainty. Instead of wondering if a repair will be expensive—or when something might need attention—clients know their jewelry is protected for life, with no additional cost when repairs are needed.

No. The Care Plan is optional. Without it, repairs are assessed and quoted individually at the time of service.

All repairs are completed through the authorized JM Repair Center, where expert jewelers specialize in fine jewelry restoration and structural integrity—ensuring your piece is treated with the care it deserves.

You contact us. We walk you through the next steps and coordinate insured shipping. Your jewelry is sent directly to the repair center and returned safely to you—no guesswork, no chasing updates.

Lifetime plans are transferable within the first 180 days after purchase. Contact us to update the JM Care Plan record.

This is a service contract, not an insurance policy. It covers the most common repair needs over time but does not cover theft, loss, mysterious disappearance, or catastrophic events such as fire or flooding.