Policies


Privacy Policy

Lisarobinjewelry.com is committed to taking reasonable steps towards protecting your privacy online and managing your information responsibly and respectfully. The information in this section is intended to notify you of our online privacy practices, the type of information that may be collected and stored, how the information is used, with whom the information may be shared, what choices are available to you regarding the collection, use and distribution of the information, what kind of security procedures are in place to protect the loss, misuse or alteration of information under our control, and who to contact with questions or concerns.

This privacy notice applies to the website located at www.lisarobinjewelry.com (the 'website') or via any other means of collection. This privacy notice does not apply to any other websites to which we may link to to other companies or persons who might be listed as third-party contacts or suppliers on this website, or to whom we may refer you if you call or write us. We may post links on this website as a way of helping you locate related information and products easily. However, when linking to another website, you must review that website's privacy notice as other websites may not treat information collected online in the same manner we do.

By using this website and / or by contacting us and providing any personal information, you consent to the collection and use of information by us in accordance with this privacy notice. If we decide to change our privacy notice, the information will be posted on this page.

Why we collect information:
We collect personal information because it helps us deliver our products and services in the best way possible. Your personal information helps us communicate with you with regards to the latest collections, special offers, sales and other information about which you might like to know. We also collect your personal information to help us design and improve the website and to deliver targeted marketing to you. We may also use your personal information to cross-check against other information from a entity with which you are affiliated to prevent and detect fraud.

What information we collect:
The following describes the type of information we may collect from you. Those who wish to communicate with us, but do not wish to do so online may contact us via telephone or mail. However, you should note that through such contact, you may also be submitting personally identifiable information to us.

When you order from us, it will be necessary for you to submit the following:
your name, email address, shipping address, payment information including credit card number, billing address.
You may also supply us with other information such as your phone number. If you create an account, we will collect information about your purchases and payment methods as well as the shipping addresses you use and add to your address book in order to make future shopping experiences faster and more convenient for you.

General browsing:
We do not automatically collect information unless you voluntarily input or submit this information such as during a registration or ordering process, when you submit questions or comments, request information or participate in contests or other activities. Should you voluntarily provide us with personally identifiable information, you consent to our use of it in accordance with this privacy notice.
Even if you do not submit personal information through the website, we gather navigational information about where visitors go on the website and information about the technical efficiencies of our website and services such as the time it takes to connect to the website, the amount of time it takes to download pages, etc. This information allows us to see which areas of our website are most visited and helps us better understand the user experience. This helps us improve the quality of the website by recognizing and delivering more of the features, areas and services our visitors prefer. In this process of gathering information, we may collect personally identifiable and non-personally identifiable information (such as domain type, browser type and version, service provider and IP address, referring / exit pages, operating system, date / time stamp, and click-stream data). We may also create and use electronic records to compile statistics about how our visitors collectively interact with our website.

How we collect information:
1. You Give Us the Information: we collect information from you when you submit to us though our website.
2. We Collect Information Automatically: we automatically collect certain types of information when you visit our website. For instance, we automatically collect various types of technical information when you use our website as otherwise described in this privacy notice.
3. We Collect Information from Other Sources: we may obtain information about you from outside sources. For example, we may obtain information from a third party such as credit information in order to prevent fraud.

Use of cookies:
Cookies are bits of electronic information that a website may transfer to a visitor's computer to identify specific information about the visitor's session on the website. The website uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies are typically stored on your computer's hard drive and are used to help track clicks as you go through the pages within our website. We may also use cookies to tell us whether you have previously visited the website. We also use cookies which may be set by third-parties with whom we have entered into agreements which may enable us to obtain analytics information about the use of our website. You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. You may also use commonly available tools in your browser to remove cookies which may have been placed onto your computer.

Server logs:
A web 'server log' is a record of activity created by a computer that delivers certain web pages to your browser. Certain activities that you perform on our website may record information into server logs, such as if you enter a search term into a search box located on the site. The server log may record the search term, or the link you clicked on to bring you to our website. The server log may also record information about your browser, such as your IP address and the cookies on your browser.

Search queries on our website:
We may provide you with options to search for information on our site. If you enter information in a search query box, we may store that information and we may aggregate that information with other information we may have about the browser and / or IP address from which the search query originated.

Surveys:
From time to time, we may request information from you via surveys. Participation in these surveys or contests is completely voluntary and the user therefore has the choice whether or not to disclose this information. Information requested may include contact information (name, address, email, shipping address), demographic information (such as postal code, age level) and will be used with the intent to provide better services and options to you. If your information gathered via survey will be used in a manner different from that described in this privacy notice, such use will be detailed in the survey instructions. For example, the instructions will alert you if the information will be shared with anyone in addition to those identified in this privacy notice.

How we use the information we collect:
We use the information we collect internally in our business for many business purposes, such as to (i) provide the products you may order, including processing orders and returns; (ii) analyze trends and conduct research about improving our services; (iii) provide support and respond to questions from customers and website visitors; (iv) improve our website, products and services; (v) learn about customers' needs; (vi) contact customers for research, information, and marketing purposes, including customizing our product recommendations to you based upon your information and purchases; (vii) track traffic patterns and site usage; (viii) enable online ordering and provide customer service with respect to such orders; (ix) correlate information with other commercially available information to identify demographics and preferences to assist us in our marketing efforts; (x) provide specific relevant marketing, promotional, or other information to you; (xi) address information security and / or privacy practices control, network functioning, engineering, and troubleshooting issues; (xii) investigate claims and / or legal actions, violations of law or agreements, and compliance with the relevant applicable laws and legal process; (xiii) comply with law, or based on our good faith belief that it is necessary to conform or comply with the law, or otherwise to disclose information to prevent fraud to reduce credit risks, to cooperate with police or other governmental authorities, or to protect the rights , property or safety of visitors to the website or the public; and, (xiv) process or engage in a sale of all or part of our business, or if we go through a reorganization or merger.
We use the information we collect in a variety of ways. Generally, using all of the above mentioned and similar type tools, we may collect, aggregate, and use information from or about you such as data about the type of browser and operating system used, which web pages you view, the time and duration of your visits to our site, the search queries you may use on this site, whether you clicked on any items or links on the site, whether you have clicked on any emails sent from us, or third-parties on our behalf, whether you have chosen to opt-out of certain services or information sharing, and whether you have viewed or ordered certain products or services.
We may also share personally identifiable information and non-personally identifiable information externally with our affiliates and other third-party service providers who help us provide operational services for the site and our business, which might include, but is not necessarily limited to: business entities that provide email address management and communication contact services, network equipment and application management providers and hosting entities, credit and debit card payment gateways and processors and the issuing and acquiring bands involved in the funds settlement procedures necessary to charge your cards or financial accounts, entities which obtain information such as demographic information which might be aggregated with information we have about you, judicial, administrative and / or legal or financial accounting providers in the event that information must be reviewed or released in response to civil and / or criminal investigations, claims, lawsuits, or if we are subject to judicial or administrative process (such as subpoena) to release your information or to prosecute or defend legal actions, and other service providers which may be involved in the other types of services and activities otherwise discussed in this privacy notice.
We may also use your personally identifiable information to contact you in ways other than email or regular mail, such as via telephone contact.

Your choices about the information we collect:
If you do not consent to the way in which we may use your personal information, please do not submit any personal information to us.
If you do not wish to receive emails about special offers, sales and promotions from us, click the unsubscribe link located in our emails or opt out in your account profile.
If you do not wish to receive other marketing materials from us and / or if you do not want us to share your personal information with other entities as stated in this privacy notice, please provide us with your exact name and address and advise us that you wish to opt-out of information sharing or receiving information from us or both as the case may be.

Please direct your opt-out request to the following contacts:
Edit your account profile to reflect your preferences.
Email: lisa@lisarobinjewelry.com
Phone: 513.702.6884

Privacy of children who visit the website:
We recognize the importance of children's safety and privacy. The website is not designed to attract children and is not intended for use by any children under the age of 13. We do not request, or knowingly collect, any personally identifiable information from children under the age of 13.

Your california privacy rights:
We collect various types of personal information about you during the course of your relationship with us as a customer. Under California law, if you are a resident of California, you may make a written request to us about how we have shared your information with third parties for their direct marketing purposes. In response to your written request, we are allowed to provide you with a notice describing the cost-free means to opt-out of our sharing your information with third parties with whom we do not share the same brand name, if the third party will use such information for its direct marketing purposes.
If you would like to exercise your rights under California law, please send your written request to the email address or postal address below. Please include your postal address in your request. Within thirty (30) days of receiving your written request, we will provide you with a Third Party Direct Marketing Opt-Out Form so you may request that your personal information not be disclosed to third parties for their direct marketing purposes. Email: lisa@lisarobinjewelry.com

Visitors to the website outside of the united states:
If you are visiting the website from a location outside of the United States, your connection will be through and to servers located in the United States. All information you receive from the website will be created on servers located in the united states, and all information you provide will be maintained on web servers and systems located within the united states. The data protection laws in the united states and other countries might not be as those in your country. By using this website and / or submitting information to us, you specifically consent to the transfer of your information to the united states to the facilities and servers we use, and to those with whom we may share your information.

Updating personal information:
We prefer to keep your personal information accurate and up-to-date. If you would like to change your contact information, please login to your account to do so.

Links:
For your convenience, the website may contain links to other websites. We are not responsible for the privacy practices, advertising, products, or the content of such other websites. None of the links should be deemed to imply that we endorse or have any affiliation with the links.

Security:
We believe in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures to protect the information collected from you. We maintain reasonable physical and electronic safeguards designed to limit unauthorized access to your personally identifiable information, and to protect you against the criminal misuse of that information.
We use data encryption technology when transferring and receiving your sensitive personal information, such as credit card or financial account information. For example, in your transactions submitted by you through the website, a solid key icon or locked padlock icon at the lower portion of your web browser window confirms the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type website addresses). When accessing a secure server, the site address will change from "http" to "https".
While we use the foregoing security measures to protect your information, please note that no data transmitted over the internet or stored and utilized for business purposes can be guaranteed to be completely secure. No security measures are perfect or impenetrable. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share on the website will not become publicly available. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services , and using up to date antivirus software.

Questions / Changes in notice:
If you have any questions or concerns with respect to our privacy notice, you may contact us at lisa@lisarobinjewelry.com. We may elect to change or amend our privacy notice; in such event, we will post the notice changes in our privacy notice on the website. If you are concerned about how your personal information is used, please visit our website often for this and other important announcements and updates.

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