JM Care Plan Claim Request

About your original order*

Type of Item*

Purchaser's First Name*

Purchaser's Last Name*

Purchaser's Email Address*

Purchaser's Country*

Purchaser's City*

Purchaser's Address*

Purchaser's Zip*

Repair needed* Ring Resizing Loose/Lost Gemstone Polishing/Refurbish/Rodium Plate Other

If you are not the original purchaser, please provide contact information for the person who purchased the item.

Contact First Name

Contact Last Name

Contact Email

Contact Country

Contact City

Contact Address

Contact Zip

For information about coverage, conditions, and claim requirements, please visit our Jewelers Mutual Care Plan Page.

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FAQs

Yes. Your JM Care Plan covers eligible repairs for the lifetime of your jewelry, at no cost to you.

No. Covered repairs, including labor and standard materials, are fully handled by JM.

You’ll send it to a JM Authorized Repair Center using the prepaid label provided in your email from JM.

Most repairs are completed within 2–4 weeks after JM receives your piece. Once completed, it will be returned directly to you.

For repair status or shipping questions, JM Care Plan is your direct point of contact. If you have questions before sending your jewelry, we’re always happy to help guide you.