JM® Care Plan Claim Request

Q: How does this differ from insurance?

This is a service contract, not an insurance policy. It covers the most common repair needs over time but does not cover theft, loss, mysterious disappearance, or catastrophic events such as fire or flooding.

About your original order*

Type of Item*

Purchaser's First Name*

Purchaser's Last Name*

Purchaser's Email Address*

Purchaser's Country*

Purchaser's City*

Purchaser's Address*

Purchaser's Zip*

Repair needed* Ring Resizing Loose/Lost Gemstone Polishing/Refurbish/Rodium Plate Other

If you are not the original purchaser, please provide contact information for the person who purchased the item.

Contact First Name

Contact Last Name

Contact Email

Contact Country

Contact City

Contact Address

Contact Zip

For information about coverage, conditions, and claim requirements, please visit our JM Care Plan Page.

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FAQs

This is a service contract, not an insurance policy. It covers the most common repair needs over time but does not cover theft, loss, mysterious disappearance, or catastrophic events such as fire or flooding.

No. Covered repairs, including labor and standard materials, are fully handled by JM Care Plan for eligible repairs.

You’ll send it to a JM Authorized Repair Center using the prepaid label provided in your email from JM.

Most repairs are completed within 2–4 weeks after JM receives your piece. Once completed, it will be returned directly to you.

For repair status or shipping questions, JM Care Plan is your direct point of contact. If you have questions before sending your jewelry, we’re always happy to help guide you.