Extended Jewelry Accident Protection

The Extend Jewelry ADH Protection Plan is in effect from day one alongside the manufacturer’s limited warranty, and provides coverage for accidental damage, and defects in workmanship and/or materials, including operational failure from normal wear & tear. This includes broken, bent or worn prongs, clasps and hinges; knotted or broken links in necklaces and bracelets; broken or lost pins and earring posts; stretched or broken pearl necklaces; and cracked or thinning ring shanks.

This plan also includes services for the covered product such as ring sizing (excluding initial ring sizing at the time of purchase); refinishing and polishing; rhodium plating white gold; resetting of diamonds and gemstones; repair of chipped or cracked stones (including center stones); and replacement for loss of diamond or gemstone center stones or side/enhancement stones due to defect in the setting.

If your not sure, please contact Lisa at 513-702-6884 to discuss.

As part of the Extend Jewelry ADH Protection Plan, you will either get your jewelry item repaired or you will get a single replacement of a like or comparable product should it become defective. This will be up to Extend’s discretion and the damage occurred to your jewelry item. You can also file a claim to request additional services including ring sizing (excluding initial ring sizing at the time of purchase); refinishing and polishing; tightening of stones, and more.

Extend makes it easy to file a claim either through their online portal or call center. When filing a claim with Extend, you will simply need to provide either your contract ID, email address, or other identifying piece of information.

Yes, you may cancel your coverage at any time. You are entitled to a full refund within 60 days of purchase. After 60 days, the customer is entitled to a pro-rata refund on the unused portion of the service contract.