Our promises to you center on what really matters.
We make purchasing a straightforward and luxurious experience. With our unparalleled, personalized service, we’ll provide as much guidance as you need, with the convenience of online shopping.
Our pieces are carefully handcrafted to last a lifetime, always in ethical & sustainable materials.
Are other metal options available for engagement rings?
Yes! This engagement ring style are also available in 10K yellow or white gold, or 14K yellow, white, or rose gold. Just contact us for pricing and to order.
What financing options are available?
We’ve partnered up with some of the most popular independent financing companies; Shopay, Affirm, and Afterpay. Learn More.
At checkout, select the your preferred financing source as your payment option, and it’ll take you through the application process. Once that goes through and you place your order using Shopy, Affirm, or Afterpay, we’ll start the processing and ship your jewelry when it's ready. Shopay, Affirm, or Afterpay handles your payments from there. You’ll work directly with them to make your monthly payments.
Do you offer layaway?
Yes! We will gladly work with you on a payment plan that works with your budgeting. You determine how much and how frequently you would like to pay and we will work with you on a payment and delivery schedule that works for you. Contact Lisa directly to discuss details. 513-702-6884.
What about the warranty?
We stand behind the quality of our pieces. Lisa Robin offers a complimentary warranty on all made-to-order and custom engagement rings. This warranty includes any quality issues that arise from a manufacturing defect.
This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, misshapen bands, or cracked stones. Lost or stolen pieces are also not covered by this warranty.
If you encounter any problems with your wedding ring, contact us on how to proceed with your repair. You are responsible for insured return
shipping of your wedding ring for repair.
Please kindly note that any unauthorized work performed on our pieces by anyone outside of Lisa
Robin will void this warranty.
Beyond the Warranty
We highly recommend protecting your jewelry from accidental damage and to make that easy, LISA ROBIN has partnered with JM Care Plan to provide simple, peace-of-mind accident protection for your engagement ring. The JM Care Plan will be offered after your engagement ring purchase is complete and before it ships.
Is it possible to use old or inherited jewelry in an engagement ring?
If you inherited jewelry, we are happy to work with you on designing the perfect setting to best utilize what you have. We call that ReJewel and you can find out more about the process here.
How will my order be shipped?
A signature from an adult (21+) will be required. We can ship to any permanent address (including your
workplace)—but not hotels or non-permanent addresses. Our preferred shipper is UPS.
Complimentary shipping is based on order value:
$500.00 to $1499.99 UPS ground.
$1500.00 to $2999.99 UPS 2 Day.
$3000.00 and above UPS 2 Day or UPS Business Overnight.
Under $499 is shipped UPS Ground for a small fee, no signature required. More about shipping.
Premium package insurance is offered at checkout on orders under $5000. We encourage you to take advantage of this. More details about Route.
