Shipping policy
ORDER SHIPPING LEAD TIMES
Items listed on our website show an approximate shipping date right on the product page.
Often we offer customization on items and some of our handcrafted jewelry will have lead times that vary. We will notify you of the expected shipping your items.
We're happy to accommodate custom requests if we can. Please contact us at lisa@lisarobinjewelry.com or 513-702-6884 and we'll let you know what we can do!
INTERNATIONAL SHIPPING
Lisa Robin currently ships to select international locations.
SHIPPING
CARBON OFFSET
Lisa Robin, by the nature of being an e-commerce company, has an impact on the environment. Though my studio operations have a minimal carbon environmental impact, the fact that I ship orders throughout the USA does have an impact. I care about affecting that impact in a positive way. I have chosen, with the support of Shopify, our e-commerce platform, to purchase carbon offsets for each shipment.
DISCREET PACKAGING
Our shipping box won't give away what's inside.
IN STUDIO PICK UP
Picking your order up in our studio is always an option. We love to see you! However, we do ask for you to schedule a time to stop by to make sure your order is ready and we are in the studio. Email lisa@lisarobinjewelry.com or call 513-702-6884.
Orders are shipped Mon-Fri, excluding holidays. Orders are not delivered on Saturday, Sunday or Holidays.
Orders Under $249.99 are shipped UPS Ground with tracking and delivery confirmation for $9.99. UPS 2 Day, and UPS Standard Overnight are also available for an additional charge.
Orders $250- $1499.99 are shipped UPS Ground with tracking and delivery confirmation for $5.99. UPS 2 Day, and UPS Standard Overnight are also available for an additional charge.
Orders $1500.00 to $3999.99 are shipped free via UPS 2 Day with tracking and signature required. UPS Business Overnight is available for an additional charge.
Orders $4000.00 and above are shipped free via UPS 2 Day or UPS Business Overnight with tracking and signature required.
Alternate Shipping by Fedex is available if your prefer. Additional charges may apply.
Outside the USA: By default, International orders are shipped via UPS. Additional import, customs, and sales taxes may be added separately in accordance with your state or country's specific requirements. All orders shipped internationally are final sale.