All jewelry is created in our workshop with love and care, and your satisfaction is very important to us. If for some reason you are not fully satisfied, we offer free returns on within seven days of receipt in their complete original packaging and in unworn condition. Please call us at 513-702-6884 or email firstname.lastname@example.org for a prepaid return label that will be sent to the original email address associated with the order. Merchandise will be insured to Lisa Robin Jewelry. Credit will not include expedited shipping charges. Special orders, custom items, or sale items are final sale and may not be canceled or returned.